Odin helps people to raise and deploy capital seamlessly

We envision a world where people can vote with their money on what the future looks like, and participate in creating it.

We’re starting by making it radically easier for anyone, anywhere, to launch & run an angel syndicate or venture firm.

We handle all the “plumbing” through one seamless platform - everything from setting up the legal structure for an investment vehicle through to processing payments.

We’re already trusted by over 7,000 VCs, angels and founders, and we are just getting started.

The Role

Reporting to our Head of Commercial, you’ll be responsible for:

• Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
• Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
• Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver
• Collaborating with the team to troubleshoot problems by leaving internal notes for the Customer Support Manager, sharing feedback with our product team and correctly tagging tickets for future data analysis
• Championing the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the Odin customer experiences within Odin

Working Hours

This is a part-time remote position with the following schedule:

• Monday to Thursday: 6:00pm - 9:00pm
• Saturday and Sunday: 10:00am - 4:00pm

A total of 24 hours per week. The schedule is fixed, and we will prioritise candidates who can commit to the full set of hours. However, we are open to a job share arrangement. If you can at least commit to all evening or all weekend hours listed, we welcome you to apply.

Must-Have Qualities

• You're Detail-Oriented. Your ability to pay meticulous attention to small details is what sets you apart. You genuinely care about the details, and can suggest improvements to templates and documents with an eye for precision
• You're a Brilliant Communicator. Whether in written or verbal form, you understand the importance of effective, and clear communication in all aspects of the role. You understand the sensitivity that customers face, and have the ability to communicate empathetically and work on improvements to enhance customer communication
• You have a customer-centric focus. Your genuine care for the customer is evident in your approach, making it a point to understand their needs, concerns, and expectations. Your dedication to customer satisfaction goes beyond tasks; it's a commitment to ensuring a positive and fulfilling experience for every customer interaction
• You're Adaptable and a Fast Learner. Your capacity to adapt to new processes, regulations, and tools with the right coaching is essential