Odin helps people to raise and deploy capital seamlessly

We envision a world where people can vote with their money on what the future looks like, and participate in creating it.

Our first product makes it radically easier for anyone, anywhere, to launch & run an investment firm - think "Shopify for asset managers".

We handle all the “plumbing” and paperwork through one seamless platform - everything from setting up the legal structure for an investment vehicle through to processing exits.

We’re already trusted by over 10,000 VCs, angels and founders, and we're one of the fastest-growing fintechs in the UK, tripling income YoY. We've raised $3m in seed funding from top angels, family offices and VCs to support our own growth, and we are just getting started.

The Role

Reporting to our Head of Operations, you’ll:

• Be the frontline point of contact for customer support, handling emails, chats and calls from our customers
• Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services
• Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver
• Collaborating with the team to troubleshoot problems by leaving internal notes and sharing feedback with our product team and correctly tagging tickets for future data analysis
• Championing the customer perspective, understanding their pain points, and leveraging this insight to initiate positive changes to the Odin customer experiences within Odin

Must-Have Qualities

• You're Detail-Oriented. Your ability to pay meticulous attention to small details is what sets you apart. You genuinely care about the details, and can suggest improvements to templates and documents with an eye for precision
• You're a Brilliant Communicator. Whether in written or verbal form, you understand the importance of effective, and clear communication in all aspects of the role. You understand the sensitivity that customers face, and have the ability to communicate empathetically and work on improvements to enhance customer communication
• You have a customer-centric focus. Your genuine care for the customer is evident in your approach, making it a point to understand their needs, concerns, and expectations. Your dedication to customer satisfaction goes beyond tasks; it's a commitment to ensuring a positive and fulfilling experience for every customer interaction
• You're Adaptable and a Fast Learner. Your capacity to adapt to new processes, regulations, and tools with the right coaching is essential