Odin helps people to raise and deploy capital seamlessly

We envision a world where people can vote with their money on what the future looks like, and participate in creating it.

Our first product makes it radically easier for anyone, anywhere, to launch & run an investment firm - think "Shopify for asset managers".

We handle all the “plumbing” and paperwork through one seamless platform - everything from setting up the legal structure for an investment vehicle through to processing exits.

We’re already trusted by over 10,000 VCs, angels and founders, and we're one of the fastest-growing fintechs in the UK, tripling income YoY. We've raised $3m in seed funding from top angels, family offices and VCs to support our own growth, and we are just getting started.

The Role

Reporting to Mary, one of our founders, the Head of Operations will play a pivotal role in scaling our SPV operations and ensuring seamless end-to-end deal fulfilment on the Odin platform. This is a management-focused role, requiring an experienced people leader with a strong track record in business operations and team building.

As Head of Operations, you will oversee and grow Finance, Customer Support, Deal Operations, and Legal. You’ll optimise workflows, drive operational excellence, and enhance the customer experience. You will collaborate closely with Product to reduce inefficiencies, improve automation, and ensure regulatory compliance.

Mission for the First 12 Months

• Scale Deal Operations: Double the number of deals fulfilled per month without a significant increase in headcount, ensuring operational efficiency at scale.
• Optimise Systems & Processes: Collaborate with the product team to improve end-to-end automation of workflows, including deal publishing, customer onboarding, KYC/AML checks, and payment processing.
• Enhance Customer Experience: Reduce support queries, resolve issues faster, and improve first-time pass rates for investor onboarding, all while maintaining a Net Promoter Score (NPS) of 90+.
• Build the Team: Hire and develop top talent to create a high-performing operations team that can scale globally.
• Improve Deal Flow: Reduce time-to-close and improve deal lead visibility by shifting from reactive responses to proactive updates.

What You’ll Do:

People Management:

• Manage and grow Operations (Finance, Customer Support, Deal Ops & Legal) focusing on hiring, developing, and retaining high-performing individuals.