Odin helps people to raise and deploy capital seamlessly

We envision a world where people can vote with their money on what the future looks like, and participate in creating it.

Our first product makes it radically easier for anyone, anywhere, to launch & run an investment firm - think "Shopify for asset managers".

We handle all the “plumbing” and paperwork through one seamless platform - everything from setting up the legal structure for an investment vehicle through to processing exits.

We’re already trusted by over 10,000 VCs, angels and founders, and we're one of the fastest-growing fintechs in the UK, tripling income YoY. We've raised $3m in seed funding from top angels, family offices and VCs to support our own growth, and we are just getting started.

The Role:

You’ll take full ownership of onboarding, becoming the go-to expert for resolving any issues - around KYC and AML checks - ensuring investments are processed smoothly and without delay.

• Proactively support investors and companies experiencing difficulties with Odin’s automated KYC/AML workflows.
• Review KYC/AML documentation for flagged investors, conducting additional checks or enhanced due diligence when necessary.
• Assist investors with tracing missing payments.
• Respond to investor support issues promptly, contributing to a response time of under 2 hours across the board.
• Identify patterns in support requests and implement efficiencies (e.g., setting up templates/macros for common answers).

Must-Have Qualities

• You have at least two years of experience working in KYC/AML within an FCA-regulated environment
• Excellent written and verbal communication – Clear, professional, and proactive communication is essential.
• Extremely responsive & good at context switching – The kind of person who can’t stand unread emails and knows when to send a quick holding response.
• Selfless approach to customer support – You think ahead to prevent unnecessary back-and-forth, adding useful context in emails to help investors submit correct documents the first time.
• Attention to detail – You can spot inconsistencies and apply good judgment to identify potential risks.